Frequently Asked Questions


Find answers to common questions about our open-ear headphones

Open-ear audio allows you to listen to music and take calls while keeping your ears open to your surroundings. ZUNA headphones sit outside the ear canal, helping you stay aware of what’s happening around you.
Our ZUNA open-ear headphones provide up to 8 hours of continuous playback on a single charge. The charging case extends total battery life to 32 hours, ensuring your headphones are ready whenever you need them.Bone conduction technology transmits sound through gentle vibrations along the cheekbones instead of through the ear canal. This allows you to hear audio while keeping your ears open, making it ideal for awareness, comfort, and extended wear during everyday activities.
Yes. ZUNA open-ear headphones are designed to help you remain aware of traffic, people, and environmental sounds, making them suitable for outdoor activities such as running, walking, and commuting.
Select ZUNA models feature water resistance ratings up to IPX8, meaning they are built to handle sweat, rain, and water exposure. Always refer to your specific model specifications for exact water resistance details.
Battery life varies by model. Most ZUNA headphones offer up to 8 hours of playtime on a single charge, with additional standby time for everyday use.
ZUNA headphones charge using either USB-C or magnetic charging, depending on the model. Charging cables are included with your product.
Yes. ZUNA headphones are compatible with both iOS and Android devices via Bluetooth connectivity.
ZUNA offers standard shipping on all orders. Shipping options, costs, and estimated delivery times are displayed at checkout based on your location. Orders are typically processed within 1–2 business days, with delivery times generally ranging from 3–7 business days after shipment. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery in real time. ZUNA currently ships within Canada and select international destinations. Availability may vary depending on region and carrier service. ZUNA accepts returns on eligible products within 30 days of delivery. Products must be returned in their original condition and packaging to qualify for a refund. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. To initiate a return, please contact our support team with your order number and reason for return. Our team will provide the next steps and return instructions.